Privacy Policy

Welcome to KeyDial CRM. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our SaaS CRM platform.

1. Information We Collect

1.1 Personal Information

• Name
• Email address
• Phone number
• Company details
• Billing and contact information

1.2 Business & CRM Data

• Customers and leads
• Invoices, estimates, subscriptions
• Projects, tasks, HRM data
• Contracts and documents
• Uploaded files and communications

1.3 Technical Data

• IP address
• Browser and device information
• Access logs
• Cookies and session data

2. How We Use Your Information

• To provide and maintain our services
• To process subscriptions and payments
• To improve platform functionality and security
• To communicate updates and support
• To comply with legal obligations

3. Payments & Financial Information

All payments are securely processed via trusted third-party payment gateways. KeyDial CRM does not store your card or banking information. Payment providers comply with PCI-DSS standards.

4. Data Security

We implement industry-standard security measures including encryption, access controls, isolated SaaS environments, and regular system monitoring.

5. Cookies

Cookies help us improve user experience, maintain login sessions, and analyze platform usage. You may disable cookies in your browser, but some features may not work correctly.

6. Data Sharing

We do not sell or rent your data. Information may be shared only with:

• Payment gateway providers
• Legal or regulatory authorities if required
• Trusted service partners under confidentiality agreements

7. Data Retention

Your data is retained while your account is active or as required by law. You may request deletion of your data subject to legal obligations.

8. User Rights

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Export your data

9. Third-Party Integrations

KeyDial CRM integrates with services like WhatsApp, WooCommerce, APIs, and Webhooks. We are not responsible for third-party privacy practices.

10. Children’s Privacy

Our services are not intended for users under the age of 18.

11. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the platform implies acceptance of changes.

12. Contact Us

Email: support@keydial.in
Website: https://crm.keydial.in